Support Portal

Getting Started 1

• Getting Started with Deledao ActiveInsights

Viewing One's Ticket in Freshdesk 1

• Viewing One's Ticket in Deledao's Support System

General 2

• Google Workspace Best Practices
• Pre-Deployment Tasks

Windows & Mac 1

• Admin Console: Restrict Deledao Extension to deploy to only Chomebooks in Deledao's Admin Console (disabling extension force install on Windows and Mac Chrome Browsers)

Windows 4

• Windows - Content Filtering for Managed Chrome
• Single Device or GPO: Windows Proxy Agent Deployment
• Bypassing Domains for Proxy
• InTune: Windows Proxy Agent Deployment

Chromebook 1

• How to Deploy to Chromebooks

iPads 4

• iPad Filtering Solution
• Jamf Pro: iOS Cloud Proxy Deployment
• Jamf School: iOS Cloud Proxy Deployment
• Mosyle: iOS Cloud Proxy Deployment

Mac 5

• Single Device or Non-MDM: Mac Local Proxy Deployment
• Jamf Pro: MacOS Local Proxy Agent Deployment
• Jamf School: MacOS Local Proxy Agent Deployment
• Mosyle: MacOS Local Proxy Agent Deployment
• macOS 27 Requires Rosetta Reinstallation for Apple Silicon Filtering

Cloud 1

• Certificate Deployment on Individual Device

Dashboard 1

• Dashboard: Statistics & Reports

Student Wellness 3

• ActivePulse™ Student Wellness Overview & Configuration
• ActivePulse™ 24x7 Student Wellness Monitoring Services
• Wellness Alert Recipients & Escalation Procedures

Reporting 1

• Reports

Configuration 2

• User Management
• Rostering

Teacher Portal 4

• Directory Management: Student-Teacher Mapping (Assign Students to Teachers)
• Configure Teacher Approval for Student Unblock Requests
• Teacher Portal Prerequisites
• District SiteBanks: Create and Manage Shared Website Collections

Policy Manager 5

• Policy Manager: Configuring Content Filtering Rules
• Policy Manager Best Practices and Rule Hierarchy
• Custom Blocking Page
• Blocked and Allowed Lists
• How to Filter Google Meet and Zoom Webcam Feeds and Screen Sharing

Parent Portal 2

• Manage Guardians and Parent Portal Invitations
• Configure Parent Portal Settings and Guardian Permissions

Approving Unblock Requests 1

• Teachers: Approve and Manage Website Unblock Requests

ActiveInstruct™ Classroom Management 7

• Video Tutorials
• ActiveInstruct™ Live Classroom
• ActiveInstruct™ Groups
• ActiveInstruct™: SiteBank Management
• Getting Started: The Navigation Rail

View all 7

Parent Portal Overview 1

• Parent Portal Guide

Mozilla Firefox 1

• Firefox Complains about HTTPS Certificate Safety

Chrome 1

• How to stop Chrome browser from showing inappropriate notifications

Google 3

• Google Drive File Stream Error: “Can’t reach Google Drive.”
• Google Searches Ask for Captcha Verification
• Enable Drive SDK API for Google Docs Filtering

Filtering Issues 2

• Disallow Users to Manage Certificates
• How to stop teachers from being filtered

Mac 1

• App Store being Blocked

Windows 1

• How to Skip Deledao Student Login on Windows

DNS 2

• Deledao's DNS Solution
• BYOD (Bring Your Own Device) Filter Solution

MSP Console 1

• MSP Console