Support Portal

Viewing One's Ticket in Freshdesk 1

• Viewing One's Ticket in Deledao's Support System

Getting Started 1

• Getting Started with Deledao Education

Filters and rules 0

MSP Console 1

• MSP Console

General 1

• Deployment Prerequisite - Configuring the Deledao Admin Console

Windows & Mac 1

• Admin Console: Restrict Deledao Extension to deploy to only Chomebooks in Deledao's Admin Console (disabling extension force install on Windows and Mac Chrome Browsers)

Windows 3

• Windows - Content Filtering for Managed Chrome
• Windows Deployment
• Upgrade Fix -- Windows Proxy

Chromebook 1

• How to Deploy to Chromebooks

iPads 1

• Cloud Proxy Solution

Mac 2

• Mac Deployment
• PAC file Deployment for Mac

Cloud 1

• Certificate Deployment on Individual Device

Dashboard 1

• Dashboards - Statistics & Reports

Student Wellness 4

• Student Wellness Alert Settings
• Wellness Alerts Levels
• Student Wellness Monitoring & Reports
• Wellness Alert Escalation Procedure

Reporting 2

• Reports
• Live Screen Monitoring

Configuration 2

• User Management
• Rostering

Teacher Portal 3

• Directory Management
• Manage Unblock Request
• Teacher Portal Prerequisites

Policy Manager 3

• Policy Manager - Rules & Filtering
• Policy Manager - Rules & Filtering
• Custom Blocking Page

Parent Portal 2

• Inviting Parents to the Parent Portal
• Settings for the Parent Portal

Overview 0

Approving Unblock Requests 1

• Teachers - Approving Unblock Requests

ActiveInstruct™ Classroom Management 5

• ActiveInstruct™ Classroom Management
• ActiveInstruct™ Live Classroom
• ActiveInstruct™ Small Groups
• ActiveInstruct™ Distraction Feature
• ActiveInstruct™ Site Banks

iPad 0

URL Generators - URLs that Open in the Deledao Browser 0

Admin Console Setup 0

Classroom History 1

• Classroom History Time-On-Task (TOT) scores (Beta)

Invitations 1

• Parents - Accepting Parent Portal Invitations

Parent Portal Overview 2

• Parent Portal Overview for School-Issued Devices
• Parent Rule vs School Rule

Deledao Filter Features 1

• Blocked and Allowed Lists

Filtering on Video Conference Platforms 1

• How to Filter Google Meet and Zoom Webcam Feeds and Screen Sharing

Filtering Video Streaming Websites 1

• How to Filter Youtube Videos

Mozilla Firefox 1

• Firefox Complains about HTTPS Certificate Safety

Chrome 1

• How to stop Chrome browser from showing inappropriate notifications

Google 3

• Google Drive File Stream Error: “Can’t reach Google Drive.”
• Google Searches Ask for Captcha Verification
• Enable Drive SDK API for Google Docs Filtering

Filtering Issues 3

• Proxy and Chrome Extension Filtering Issues
• Students Disabling Filtering
• How to stop teachers from being filtered

Mac 1

• App Store being Blocked

Windows 1

• How to Skip Deledao Student Login on Windows

FAQ 0

Getting Started 0

DNS 2

• Deledao's DNS Solution
• BYOD (Bring Your Own Device) Filter Solution

Features 0

Internal Notes/Past Tickets 0

Your account 0

Your documents 0

Premium features 0

Premium subscription 0

Trial FAQs 0

Shared files 0

Deleted files 0